Posts tagged "Mystery shopper"
May 9, 2016

The cabinet had approved the introduction of the Mystery Shopping Exercise project, also known as mystery evaluation, whose objective is described as being to enhance the quality of service. A number of organisations will be participating in this exercise.

For the purpose of implementing this project, a ‘mystery shopper’ will be sent to particular departments to assess the quality of service and the compliance to established standards. He might be a “mysterious patient” at a hospital who will evaluate the behaviour of the medical personnel towards him. This exercise might also last for several days. It will not always be done through visits, though: rather, a phone call might sometimes do the job.

After the completion of the exercise, the ‘mystery shopper’ will produce a report with his conclusions. These will be used to formulate corrective measures as required. According to l’, this is not meant to render civil servants jobless. Rather, the ministry will be providing its support to improve counter/customer service scheme. Full article.

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Aug 26, 2014

Transportation: Honoring the Past, Treasuring the Present, Shaping the Future

Ashburn, VA (August 20, 2014) – GovPartners, LLC (“GovPartners”, “Covert Travelers”) a leading provider of complete acquisition management support services, with Covert Travelers, today announced they will be holding the 1st in a series of breakfast events at the National Conference Center in Lansdowne, VA Oct. 22nd from 8:00 am to 10:30 am.  The theme of this event is “Transportation: Honoring the Past, Treasuring the Present, Shaping the Future”.   The aim of this Series will be to inform Leaders, Sponsors, and Clients in the Transportation Industry of current events and an inside track as to what the future may hold.

This event will include speakers of varying viewpoints and diverse backgrounds who can provide some insight into where the transportation industry is headed, how it can improve upon its past, and the issues affecting the present.  The keynote speakers for the Fall Breakfast are Bill Lanham Manager, Landside Contract Division of Metropolitan Washington Airports Authority - Dulles International Airport; David Dacquino President/ CEO of Skylink Air & Logistics USA; Ralign Wells, Director Office of Parking and Transportation of Maryland Aviation Administration, Baltimore/Washington International Airport; and Paul Mounier Transit and Commuter Services Division Manager, Loudoun County.

The speakers will focus their discussions on the expected changes within the transportation industry; where we started, how we have evolved, and where we expect to be in the future.  The presentation will include all areas of transportation—ground, air and sea.

“The future is delivered from the station of dreams to the destination of success, facilitated by various modes of transportation. We hope this event informs, enlightens, inspires, and cultivates innovations within the industry. GovPartners is honored to present such a prestigious panel of visionaries,” said Cynthia Karnik, GovPartners Customer Experience Officer™ (CEO).”

A portion of the ticket proceeds from the Fall Speaker Series will go to the Dulles Area Transportation Association (DATA). 

About GovPartners and Covert Travelers
Founded in 2009, GovPartners, a certified small woman & minority owned business and LDBE, provides complete acquisition management, contract compliance and performance evaluation services.  Their mission is to engage with clients to help determine what should be measured and how, advise on the most effective ways to analyze the data and provide reports with conclusions and recommendations.  Covert Travelers developed as the Customer Intelligence Analyst (CIA) Division, the clandestine arm of GovPartners.  Covert Travelers is comprised of an experienced team focused on providing clients with objective metrics to measure customer experience and operational performance, currently serves transportation industry clients that represent some of the most innovative and successful customer-focused organizations competing in the marketplace.  Their surveying and experience management solutions deliver value to customer-focused companies in an array of industries.  For more information about GovPartners and Covert Travelers, visit their websites at and
For more information please contact:
Meg Galvan / Creative Analyst
Phone:  (571) 252-3868 | Email:

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