Posts tagged "Secret shoppers"
May 9, 2016

The cabinet had approved the introduction of the Mystery Shopping Exercise project, also known as mystery evaluation, whose objective is described as being to enhance the quality of service. A number of organisations will be participating in this exercise.

For the purpose of implementing this project, a ‘mystery shopper’ will be sent to particular departments to assess the quality of service and the compliance to established standards. He might be a “mysterious patient” at a hospital who will evaluate the behaviour of the medical personnel towards him. This exercise might also last for several days. It will not always be done through visits, though: rather, a phone call might sometimes do the job.

After the completion of the exercise, the ‘mystery shopper’ will produce a report with his conclusions. These will be used to formulate corrective measures as required. According to l’, this is not meant to render civil servants jobless. Rather, the ministry will be providing its support to improve counter/customer service scheme. Full article.

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Jun 11, 2014

GovPartners is Taking the Mystery out of Customer Satisfaction, One Trip at a Time
Ashburn, VA (June 11, 2014) – GovPartners, LLC (GovPartners) a leading provider of complete acquisition management support services, today announced they have extended their market research services for the transportation sector within the DC Metropolitan area. GovPartners’ newly developed Customer Intelligence Analyst (CIA) Division, the clandestine arm of GovPartners, is comprised of an experienced team focused on providing clients with objective metrics to measure customer experience and operational performance.

GovPartners has successfully developed a transportation specific program that provides their clients with quality market research and customer intelligence reporting. “Our objective results significantly contribute to improving the way our clients do business, increases the productivity of our client’s vendors, and saves our clients’ money, while improving the end users overall traveling experience.  We are very pleased that we are able to further expand our core competencies with a goal to be recognized as the market leader in the transportation industry,” said Cynthia Karnik, GovPartners Customer Experience Officer (CEO).”
GovPartners plans to expand its market reach to include land, air and sea transportation providers nationwide. Click on the following link to learn more.

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About GovPartners 
Founded in 2009, GovPartners, a certified small woman & minority owned business and LDBE, provides complete acquisition management, contract compliance and performance evaluation services.  Their mission is to engage with clients to help determine what should be measured and how, advise on the most effective ways to analyze the data and provide reports with conclusions and recommendations.  GovPartners currently serves transportation industry clients that represent some of the most innovative and successful customer-focused organizations competing in the marketplace.  Their surveying and experience management solutions deliver value to customer-focused companies in an array of industries.  For more information about GovPartners, visit their websites at and

For more information please contact:

Meg Galvan / Creative Analyst
Phone:  (571) 252-3868 | Email:

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